TERMS & CONDITIONS
Rental Agreement · Terms of Service · Cancellation Policy
Effective Date: September 01, 2026
By booking and using services from Boxwell ("Company"), you ("Customer") agree to the following terms and conditions in full.
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1. SERVICES PROVIDED
Boxwell. provides rentable moving crates and related equipment ("Equipment") for temporary use. Selivery and pickup services may be included depending on the selected package.
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2. RENTAL PERIOD
• Rental periods are defined at the time of booking.
• Equipment must be available for pickup on the scheduled date.
• Late returns may incur additional fees at the Company's discretion.
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3. PAYMENT TERMS
Full payment is due at the time of booking unless otherwise stated.
Customer authorises Boxwell to charge the payment method on file for:
• Rental fees
• Late fees
• Damage or loss fees
• Additional service charges
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4. SECURITY DEPOSIT (IF APPLICABLE)
• A refundable security deposit may be placed on the Customer's payment method.
• Deposit will be released upon return and inspection of Equipment.
• Deductions may be made for damage, loss, or late return.
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5. USE OF EQUIPMENT
Customer agrees to:
• Use Equipment only for its intended purpose.
• Not overload crates beyond reasonable weight limits.
• Not expose Equipment to hazardous materials, extreme conditions, or misuse.
• Keep Equipment in their possession and control during the rental period.
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6. DELIVERY & PICKUP
• Customer must ensure clear and safe access for delivery and pickup.
• Missed delivery or pickup due to Customer unavailability may result in additional fees or rescheduled delivery.
• Equipment left outside is at Customer's risk once delivered.
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7. LIABILITY WAIVER AND LIMITATION OF LIABILITY
Customer acknowledges and agrees:
• Use of Equipment involves inherent risks including property damage or injury.
• Boxwell is not responsible for:
— Damage to personal property during packing, moving, or transport
— Injuries sustained during use of Equipment
— Improper stacking, loading, or securing of crates
• To the fullest extent permitted by law, Boxwell's liability is limited to the amount paid for the rental service.
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8. NO CONTROL OVER MOVING PROCESS
Boxwell does not participate in packing, loading, transport, or unloading. Customer assumes full responsibility for all activities involving the Equipment after delivery.
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9. DAMAGE OR LOSS OF EQUIPMENT
Customer agrees to return all Equipment in the same condition as received, excluding normal wear and tear.
Fee Schedule:
Damaged Crates £25 per crate
Lost or Unreturned Crates £25 per crate
Final determination of damage and applicable fees is at the Company's sole discretion. All fees will be charged to the payment method on file.
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10. INDEMNIFICATION
Customer agrees to indemnify, defend, and hold harmless Boxwell, its owners, employees, and affiliates from any claims, damages, or liabilities arising from:
• Use or misuse of Equipment.
• Violation of this agreement.
• Injury or damage caused during the rental period.
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11. CANCELLATION & RESCHEDULING POLICY
Cancellations:
• More than 48 hours before delivery: Full refund
• Within 48 hours of delivery: 50% refund
• Same-day cancellation: No refund
Rescheduling:
• Allowed up to 24 hours before delivery at no charge, subject to availability.
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12. LATE RETURN POLICY
Equipment not ready for pickup on the scheduled date may result in:
• Daily rental extension fees
• Additional pickup charges
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13. ACCESS & FAILURE TO PERFORM
If Boxwell is unable to deliver or pick up Equipment due to an inaccessible location, incorrect address provided by the Customer, or Customer absence, additional fees may apply.
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14. FORCE MAJEURE
Boxwell is not liable for delays or failure to perform due to events beyond its reasonable control, including but not limited to weather events, natural disasters, or transportation disruptions.
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15. AGREEMENT ACCEPTANCE
By completing a booking, Customer confirms they have:
• Read and understood this agreement in full.
• Agreed to all terms and conditions herein.
• Authorised all applicable charges to their payment method on file.
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16. GOVERNING LAW
This Agreement shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to conflict of law principles.
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17. CONTACT INFORMATION
Boxwell
Email: movewithboxwell@gmail.com